Refund policy

Refund / Returns / Exchange Policy

Updated October 23rd, 2026

Applies for all purchases on made on www.CFRpatio.store

Stocked / Non-Special Order Items
These items are eligible for returns, Please notify us within 14 days of delivery that you would like to request for return by submitting a request via our form here. No returns will be accepted without prior written acceptance from which you will be sent return instructions and a RMA number to reference on your returns shipment. Customer will pay a re-stocking fee percentage referenced below. Customer is also responsible for returns shipping cost.

These product categories include:
Replacement Furniture Parts (10% Restock Fee)
Vinyl Strap / Cord / Lace / Sling Fabric (15% Restock Fee)
Cleaning / Care Products (20% Restock Fee)
Non-Special Order Patio Umbrellas / Sunshades / Umbrella Bases (20% Restock Fee)
Pre-Restored Furniture (30% Restocking Fee)

Made to Order / Special Order Items
There items are not eligible for returns except for the case of manufacturer defect or damages occurring during shipping - CFR Patio reserves the right to determine what is or is not a manufacturing defect. Buyers remorse or customer error will not be accepted as a valid case for return on these items.

These product categories include:
Vintage Vault / Ready to Restore Furniture
Made-To-Order Cushions
Made-To-Order Sling Replacement Kits
Made-To-Order Furniture

Order cancellations

Made to Order Items
Your right to cancel your order including made-to-order items ends 24 hours after the order has been placed. You must notify us of cancellation within this window otherwise, Your order will be produced and shipped per the order dictates.

Stock Items
Your right to cancel your order including made-to-order items ends 12 hours after the order has been placed. You must notify us of cancellation within this window otherwise, Your order will be shipped per the order dictates.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If a replacement is available we will happily send you a new item.

Exchanges
Items available for return are also eligible for exchange, Please explain what you would like to exchange your item for in the returns request form. If the exchange item is of lesser or greater value - We will refund you the difference less the restock fee or send you a request for payment remittance in the case that the item you are exchanging for is of greater value.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. You can expect for your refund to be fully processed in 5-10 business days.